By Refresh
While T-Mobile has yet to comment publicly on the ongoing network issues, customers are attempting to get support on X via the @TMobileHelp account. It’s currently being flooded with many messages and mostly canned, scripted responses asking the customers to “direct message” them.
Many of these are about issues in Utah, specifically Salt Lake City, with @TMobileHelp even trying to figure out why one customer is on WiFi calling versus cellular. That’s a good thing in the event of a cellular outage, as with the feature enabled, you’ll still be able to make calls on WiFi.
Hi, let’s see what’s causing you to have to be on Wi-Fi calling in Salt Lake City, Utah. Meet us in DM with your address. We’ll review the coverage in your area right away. Thanks. ^ShannonRobinson https://t.co/8DIvLVByJjNovember 12, 2024
Along with various reports on social media and Down Detector reporting T-Mobile issues in Utah as a whole, CBS affiliate KUTV in St. George, Utah, reports that a ‘major event’ is impacting service for the carrier and CenturyLink customers.
T-Mobile reportedly confirmed the service outage, and KUTV wrote that “the event impacted four cell towers,” but additional details are not yet available. There is also no estimate for service restoration, but judging from previous outages for AT&T and Verizon, it can take several hours to return to normal.
Along with T-Mobile’s core customers, this outage is impacting MvNOs – aka mobile virtual network operators – like Mint Mobile. These carriers use T-Mobile’s network – or another major carrier like Verizon or AT&T – to provide service.
TechRadar’s Editor-at-Large Lance Ulanoff noted this in a post to X (formerly Twitter) and Threads. At the same time, we’re seeing Mint Mobile customers flag network issues.
Raise your hand if @TMobile (or one of its MVNOs like @Mintmobile ) is out for youNovember 12, 2024
While less than the surge of over 19,000 reported outages for T-Mobile, Down Detector is currently showing over 1,000 reported issues for Mint Mobile. In the comments on the site, many are reporting no or minimal service in Utah.
Judging by social posts from impacted T-Mobile customers, this network outage is pretty widespread but also has some hotspots. More than a few folks have posted to Threads and X (formerly Twitter), calling out service issues in Utah, specifically Salt Lake City.
From Down Detector’s interactive map, we can see that service disruptions are being reported in Utah as well as Los Angeles, Phoenix, Atlanta, and New York City.
